All purchases of CASA Sleep-Lab Earth Mantle Series mattresses at designated retail stores can enjoy free shipping, excluding limited promotions and Fotan warehouse sale activities. *If the delivery address does not have a lift or a floor that cannot be reached by a lift, it will charge an additional stair fee of HK$80 per floor, with a maximum of five floors. While general orders will be dispatched from our warehouse, the delivery time is after 1:00 pm.
The fee of customised mattresses is as follows:
Model EMS5000, EMS6000, EMS7000 $500;
Model EMS1000, EMS2000, EMS3000 $1000.
(*For sizes above 6 feet, please contact us for quotation)
The delivery time is estimated to be approximately 45 business days after the order is placed. Our CS will contact the customer who purchased the mattress directly to arrange delivery.
It is recommended to prolong the life of the mattress with mattress protector from stains, dust mites, sweat and dirt.If mattress is stained, it is recommended to use a damp towel and gently press on the stain part, or use diluted soap water to softly wash, then leave the mattress to dry in well-ventilated place.
Because the mattress has been vacuum packed it will have a slight ‘new bed’ odour on opening that will dissipate, while you can sleep on it virtually immediately, we recommend leaving it exposed to circulating air for as long as possible. In addition, our CASA-V 5A technology includes Anti-Odor function, creating you an odorless sleep enviorment.
You do not need to flip your mattress. We have designed our mattress as a single sided pillow top with the best quality pocket spring core and pillow top contents. Rotating the mattress, top to bottom, every few months will keep it in top condition.
We do not remove your old mattress but if you need the details for recyclers in your area contact us by email and we’ll send you details.
Mattresses are available in thickness from 13 to 35 cm, which can be matched with different type of bedstead.
You can do a preliminary assessment on the website, and get a suggestion for the mattress model. There is no actual standard for the Firmness of mattresses. Everyone’s experience, preferences and needs will vary according to their sleeping habits. Therefore, it is recommended to try it in retail store.
Mattresses are a 10 year investment and we want to make sure you are as informed as possible before purchasing, so you’re confident that you’re making the right choice.If you make a valid claim after 1 years from the date of purchase, conditional depreciation maintenance (up to 10 years) will be provided .
With slightly firmer springs around the outside, our dynamic edge support will support you right up to the edge of your mattress. You won’t feel a difference in firmness but you’ll know the support is there. It prevents edge sagging and you won’t feel like you’re about to fall out of bed, even if you’re right next to the edge.
When buying furniture, do you have the concern on home safety? Furniture with flame retardant certification can effectively reduce the risk of casualties in the event of fire, and prevent the spread of fireworks in the event of fire. CASA Sleep-Lab’s mattresses with flame-retardant design will make our sleep more comfortable and secure.