Warranty TERMS

The product warranty period is calculated from the day of purchase. Customers must complete the warranty registration card within 1 month and send it to the Casablanca mailing address together with a copy of the invoice.

To ensure the processing of all applications, customers must provide relevant photos of the affected products and the original invoice to exercise their maintenance rights.

If the mattress has been repaired or replaced during the warranty period, the warranty date will not be recalculated.

Scope of Warranty

  1. Mattresses sold by official or authorized dealers. 
  2. Hong Kong region only. 
  3. Material and technical defects during normal use. 

Inapplicable Scope of Warranty

  1. Non-new mattresses (including transferred, second-hand products, and donations received)
  2. Mattresses that are displayed products, clearance products, and special-priced
  3. Any undamaged parts
  4. Non-domestic use
  5. Bedding accessories
  6. Areas outside Hong Kong

Warranty Terms

  1. 10-year limited warranty.
  2. The customer is responsible for the transportation costs incurred by the warranty service.
  3. Free check-up for first year, and the annual inspection fee is HKD500 thereafter.

The limited warranty excludes

  1. Daily wear and tear (including body indentation, pilling, fading, material oxidation and firmness).
  2. Physical or improper use (including any cuts, scratches and tears caused by sharp tools and objects, structural damages from folding and bending the mattress, and accidental burns, stains or soiling).
  3. Damage from improper care or external environmental conditions (such as discolouration, mould and smells caused by humidity; shrinking and deformation caused by washing, drying or treating in high temperatures, excessive sun exposure and the use of incorrect cleaning products). 
  4. Structural or minor manufacturing discrepancies and cosmetic flaws that do not affect the overall user experience (such as uneven stitches, exposed threads and fabric splicing). 
  5. Individual comfort preferences such as firmness, texture, design or feel. 
  6. Free replacement in first year (due to manufacturing errors).

If you make a valid claim after 1 years from the date of purchase, conditional depreciation maintenance will be provided .

The replacement fee, calculated by the depreciation percentage of the prevailing retail price (RRP) is as follows:
2nd Year
30%
3rd Year
30%
4th Year
40%
5th Year
50%
6th Year
60%
7th Year
70%
8th Year
70%
9th Year
70%
10th Year
70%
BACK

ABOUT US

Casa Sleep-Lab is a brand new and sincere mattress series launched by Casablanca. With the concept of earth structure as its theme, it brings out the functional characteristics and advantages of 6 mattresses, and chooses your dream mattress. Casa Sleep-Lab brings you 3 important elements of a quality sleep experience: excellent support, exclusive CASA-V 5A functions and ergonomic friendly design.

© Casablanca Hong Kong Limited. All Rights Reserved.

10 YEARS WARRANTY

Mattresses are a 10 year investment and we want to make sure you are as informed as possible before purchasing, so you’re confident that you’re making the right choice.If you make a valid claim after 1 years from the date of purchase, conditional depreciation maintenance (up to 10 years) will be provided .

warranty activate
warranty terms

All Round edge support

With slightly firmer springs around the outside, our dynamic edge support will support you right up to the edge of your mattress. You won’t feel a difference in firmness but you’ll know the support is there. It prevents edge sagging and you won’t feel like you’re about to fall out of bed, even if you’re right next to the edge.

Flame Retardant

When buying furniture, do you have the concern on home safety? Furniture with flame retardant certification can effectively reduce the risk of casualties in the event of fire, and prevent the spread of fireworks in the event of fire. CASA Sleep-Lab’s mattresses with flame-retardant design will make our sleep more comfortable and secure.